ICAU '95 resolution

Accepted by the Board of Members at the Annual Meeting
on September 19, 1995

Information flow from Ex Libris and/or local distributor to the Aleph users should be improved throughout the year (e.g. by re- issuing the Ex Libris Newsletter).
Quality of documentation has to be improved so that it contains up-to-date and correct information for all three target groups: system administrators, system librarians, library staff.
Each version should be accompanied by documentation indicating all changes made in that version (both as to the functionality and as to the editorial changes in the manuals).
In between the versions Ex Libris should collect the current information about the known bugs and distribute it to the Aleph users together with a way of elimination and/or the correction version/date.
It is in the interest of Ex Libris to provide the local distributors with sufficient support so that they serve their contractual partners efficiently.
Also, the direct support from Ex Libris to their customers must be improved as to the timeliness and the availability throughout the week.
Ex Libris should inform the users where the beta testing site is located. The beta site contract should include the obligation to provide information of the known bugs on request of Aleph users.